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Cisco Unified Contact Center Enterprise

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Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Cloud Contact Center Software
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Market Share of Cisco Unified Contact Center Enterprise

Current Customer(s)

1273

Market Share (Est.)

4.88%

Ranking

#6

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 36.63%, NICE inContact with 13.36%, Coveo with 12.59% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene955836.63%Cisco Unified Contact Center Enterprise vs Irene
NICE inContact348513.36%Cisco Unified Contact Center Enterprise vs NICE inContact
Coveo328612.59%Cisco Unified Contact Center Enterprise vs Coveo
Amazon Connect287411.01%Cisco Unified Contact Center Enterprise vs Amazon Connect
Virtual PBX13065.01%Cisco Unified Contact Center Enterprise vs Virtual PBX
Spoken Communications6732.58%Cisco Unified Contact Center Enterprise vs Spoken Communications
NICE CXone4431.70%Cisco Unified Contact Center Enterprise vs NICE CXone
VICIdial3591.38%Cisco Unified Contact Center Enterprise vs VICIdial
CallTrackingMetrics2240.86%Cisco Unified Contact Center Enterprise vs CallTrackingMetrics
TASKE1850.71%Cisco Unified Contact Center Enterprise vs TASKE
Genesys Cloud CX1580.61%Cisco Unified Contact Center Enterprise vs Genesys Cloud CX
Synthetix1490.57%Cisco Unified Contact Center Enterprise vs Synthetix
Anywhere3651110.43%Cisco Unified Contact Center Enterprise vs Anywhere365
Grabyo1050.40%Cisco Unified Contact Center Enterprise vs Grabyo
Ozonetel930.36%Cisco Unified Contact Center Enterprise vs Ozonetel
Enghouse Interactive850.33%Cisco Unified Contact Center Enterprise vs Enghouse Interactive
QueueMetrics750.29%Cisco Unified Contact Center Enterprise vs QueueMetrics
Contivio700.27%Cisco Unified Contact Center Enterprise vs Contivio
Car Wars700.27%Cisco Unified Contact Center Enterprise vs Car Wars
Dialer Software650.25%Cisco Unified Contact Center Enterprise vs Dialer Software
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Popular Comparisons

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 36.63%, NICE inContact with 13.36%, Coveo with 12.59% market share.

Cisco Unified Contact Center Enterprise vs Irene

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Cisco Unified Contact Center Enterprise vs NICE inContact

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Cisco Unified Contact Center Enterprise vs Coveo

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Cisco Unified Contact Center Enterprise vs Amazon Connect

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Cisco Unified Contact Center Enterprise vs Virtual PBX

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Cisco Unified Contact Center Enterprise vs Spoken Communications

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Cisco Unified Contact Center Enterprise vs NICE CXone

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Cisco Unified Contact Center Enterprise vs VICIdial

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Customers of Cisco Unified Contact Center Enterprise

Around the world in 2024, over 1273 companies have started using Cisco Unified Contact Center Enterprise as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
HCL Technologies Ltd10,000+NoidaUttar PradeshIndia
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Vodafone Group Plc10,000+NewburyEnglandUnited Kingdom
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International Business Machines Corporation (IBM)10,000+ArmonkNew YorkUnited States
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Collins Aerospace10,000+CharlotteNorth CarolinaUnited States
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Maximus, Inc.10,000+RestonVirginiaUnited States
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Mannai10,000+DohaBaladiyat ad DawhahQatar
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ManpowerGroup10,000+MilwaukeeWisconsinUnited States
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Health Care Service Corporation10,000+ChicagoIllinoisUnited States
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Finastra Ltd10,000+LondonEnglandUnited Kingdom
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Caterpillar, Inc.10,000+PeoriaIllinoisUnited States
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Cisco Unified Contact Center Enterprise Customers by Products and Services

The top three products and services offering customers that use Cisco Unified Contact Center Enterprise for Cloud Contact Center Software are Cloud Services (81), Managed Services (76), Cybersecurity (56).

Customers

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Cisco Unified Contact Center Enterprise Customers by Employee Size

The majority of Cisco Unified Contact Center Enterprise's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (342 companies), 1,000 - 4,999 employees (282 companies), 100 - 249 employees (132 companies).

Employee Size

Cisco Unified Contact Center Enterprise Customers by Geography

The top three geographies of Cisco Unified Contact Center Enterprise for cloud-contact-center-software are the United States with 731(69.69%), United Kingdom with 88(8.39%), India with 60(5.72%) customers respectively.

Customers

Employees of Cisco Unified Contact Center Enterprise

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Also see other Products/Services by Cisco Unified Contact Center Enterprise in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Unified Contact Center Enterprise competitors?

Cisco Unified Contact Center Enterprise’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Cisco Unified Contact Center Enterprise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Unified Contact Center Enterprise and 40,000 other technologies on the internet. You can also compare Cisco Unified Contact Center Enterprise and its feature with top competitors here : Cisco Unified Contact Center Enterprise vs Irene Cisco Unified Contact Center Enterprise vs NICE inContact Cisco Unified Contact Center Enterprise vs Coveo.

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What is Cisco Unified Contact Center Enterprise customer distribution based on company size?

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What is Cisco Unified Contact Center Enterprise market share in the cloud-contact-center-software?

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What are the top countries that use Cisco Unified Contact Center Enterprise?

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What are the top industries that use Cisco Unified Contact Center Enterprise?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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