Privacy Policy

This Privacy Statement applies to “www.saleswhale.com” owned and operated by Saleswhale, Inc., operating as “Saleswhale”. At Saleswhale, we take the confidentially and security of any personal information of our customers seriously.

This Privacy Policy supplements our Terms of Service and explains how we collect, use and disclose information about you through our service and website. Our customers can access the Saleswhale service via our web application, www.saleswhale.com and APIs. By using our Service, you are consenting to the collection, transfer, processing, storage, disclosure and other users described in this Privacy Policy. The use of information and data collected through our service shall be limited to the purpose of providing the service for which the Saleswhale customer (“Customer”) has engaged Saleswhale.

The Information and Data We Collect and Store

Saleswhale employees are prohibited from viewing the content of the data you import into your Saleswhale account, except as provided in this Privacy Policy. In the case that you request our help to resolve your support issues relating to that data, and only after receiving your permission, Saleswhale employees may access the relevant data.

We may collect and store the following information and data when running the Saleswhale Service: Information You provide. When you register for an account, we collect some personal information, such as your name, phone number, and email address. You may also ask us to import your email history by giving us access to your third party services (e.g. your email account). In fact, in order to use our Service, you must link a third party email account to your Saleswhale account.

Collection and Use of 3rd Party Personal Information

You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@saleswhale.com.

Your Data and Other Information About You

With your permission (which you grant when you sign up for or begin using our Service), Saleswhale collects and stores information you provide or that we collect in order to administer our Services and/or as otherwise described in this Privacy Policy or our Terms of Service. If you or another user uploads a file to Saleswhale that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with the applicable accounts rather than storing duplicates.

User Data Supplementation

We may receive additional demographic information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Saleswhale obtains this business contact and company information from third party sources, such as business intelligence platforms. The information obtained by these third-party sources is from publicly available sources such as news articles. This information is used to support Saleswhale’s marketing and sales efforts. The Saleswhale sales team may contact you based on this information to gauge your company’s interest in Saleswhale services and technology solutions. You may opt-out of these communications at any time by clicking the unsubscribe link provided in the email or by sending a request to the Saleswhale Technical Support team by emailing support@saleswhale.com

Log Data

When you use the Service, we automatically collect certain information from your Device, its software, and your activity using the Services. This may include, for example (but without limitation), the Device's Internet Protocol ("IP") address, browser type, the web page visited before or after you came to our website, information you search for on our website, date and time-stamps etc.

Cookies

Saleswhale and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

How We Use Personal Information

In the course of using the Service, we may collect or otherwise obtain information that can be used to contact or identify you ("Personal Information"). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to recommend follow-up reminders, assign tasks, or personalize the service, and (iv) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us that are not required for the Service, please follow the "unsubscribe" instructions provided in any of those communications, or update your account settings information.

Information Sharing and Disclosure by Us No Sale of Personal Information We do not sell Personal Information to third parties.

Service Providers, Business Partners and Others

We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service's features). These third parties may have access to your information for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. As of the date this policy went into effect, we use Amazon's S3 storage service to store some of your information (for example, your files). You can find more information on Amazon's data security from the S3 site.

Compliance with Laws and Law Enforcement Requests; Protection of Saleswhale’s Rights

We may disclose to third parties data stored in your Saleswhale account and information about you that we collect only in the ways that are described in this privacy policy and when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request, such as to comply with a subpoena; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Saleswhale or its users; or (d) to protect Saleswhale’s rights. If we provide any data stored in your Saleswhale account to a law enforcement agency, we will remove Saleswhale’s encryption from the information before providing it to law enforcement. However, Saleswhale will not be able to decrypt anything that you encrypted prior to uploading it to Saleswhale.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email, sign in notification, and/or a prominent notice on our website) if that happens or if your information otherwise becomes subject to a different privacy policy in lieu of this one. We will also notify you of choices you may have regarding the information.

Changing or Deleting Your Information

Upon request Saleswhale will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If you are a registered user, you may review, update, correct, or delete certain Personal Information provided in your registration or account profile by changing your account settings. If your personal information changes, or if you no longer desire our Service, you may update or delete it by making the change in your account settings, although (in some cases) we may retain copies of your information if required by law, to protect our rights, or if it is not technically reasonably feasible to remove it. For questions about your Personal Information on our Service, please contact support@saleswhale.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your inquiry within 30 days.

Data Retention

Our intention is to retain your information for as long as your account is active or as needed to provide you with the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete information from our servers files if you have that information in common with other users.

Choice/Opt-Out

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at support@saleswhale.com

Security

Saleswhale stresses its privacy and security standards. Although no one can guarantee absolute security, we regularly re-evaluate our privacy and security policies in order to adapt to new challenges. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. We encrypt the most sensitive data that you store on Saleswhale using the AES-256 standard, which is the same encryption standard used by banks to secure customer data.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@saleswhale.com, or at Saleswhale, Inc., 78 Tras Street, Singapore 079017

Changes to our Privacy Policy

If we make a change to this privacy policy, we will provide you with notice (for example, by email, a sign-in notification, or some other means) prior to the change becoming effective. By continuing to use the Service after those changes become effective, you are agreeing to be bound by the revised Privacy and Security Policy; if you do not agree to the change, simply don't use the Service after the change is effective, in which case the change will not apply to you.

Information Related to Data Collected through the Saleswhale Platform Saleswhale collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data it processes.

Choice

Saleswhale acknowledges that you have the right to access your personal information. We collect information for our clients. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the client that you interact with directly.

Data Retention

Saleswhale will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Client. Saleswhale will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.

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