OTRS
OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Market Share of OTRS
Current Customer(s)
1752
Market Share (Est.)
2.39%
Ranking
#11
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 16.07%, Help Scout with 11.05%, LiveAgent with 10.20% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 11771 | 16.07% | OTRS vs Gorgias |
| Help Scout | 8091 | 11.05% | OTRS vs Help Scout |
| LiveAgent | 7469 | 10.20% | OTRS vs LiveAgent |
| SherpaDesk | 5649 | 7.71% | OTRS vs SherpaDesk |
| Zoho Desk | 5271 | 7.20% | OTRS vs Zoho Desk |
| osTicket | 3901 | 5.33% | OTRS vs osTicket |
| ConnectWise | 3769 | 5.15% | OTRS vs ConnectWise |
| Spiceworks Help Desk | 2233 | 3.05% | OTRS vs Spiceworks Help Desk |
| Front | 2119 | 2.89% | OTRS vs Front |
| Oracle Service Cloud (formerly RightNow) | 1985 | 2.71% | OTRS vs Oracle Service Cloud (formerly RightNow) |
| Chaport Live Chat | 1580 | 2.16% | OTRS vs Chaport Live Chat |
| LiveHelpNow | 1243 | 1.70% | OTRS vs LiveHelpNow |
| Kayako | 1205 | 1.65% | OTRS vs Kayako |
| Helpshift | 1107 | 1.51% | OTRS vs Helpshift |
| HappyFox | 1035 | 1.41% | OTRS vs HappyFox |
| HelpSite | 816 | 1.11% | OTRS vs HelpSite |
| GrooveHQ | 813 | 1.11% | OTRS vs GrooveHQ |
| SupportSystem | 756 | 1.03% | OTRS vs SupportSystem |
| UserEcho | 599 | 0.82% | OTRS vs UserEcho |
| ManageEngine ServiceDesk Plus | 596 | 0.81% | OTRS vs ManageEngine ServiceDesk Plus |
Popular Comparisons
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 16.07%, Help Scout with 11.05%, LiveAgent with 10.20% market share.
OTRS vs Gorgias
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs SherpaDesk
OTRS vs Zoho Desk
OTRS vs osTicket
OTRS vs ConnectWise
OTRS vs Spiceworks Help Desk
Customers of OTRS
Around the world in 2024, over 1752 companies have started using OTRS as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Aegis Therapies | 1,000 - 4,999 | Frisco | Texas | United States |     |
| GLS | 10,000+ | Neuenstein | Baden-Wuerttemberg | Germany | |
| University Of Alberta | 10,000+ | Edmonton | Alberta | Canada | |
| DACHSER GmbH & Co.KG | 10,000+ | Kempten (Allgaeu) | Bavaria | Germany | |
| Tech Mahindra Ltd | 10,000+ | Pune | Maharashtra | India | |
| National Oceanic & Atmospheric Administration | 10,000+ | Silver Spring | Maryland | United States | |
| Bertelsmann SE & Co. | 10,000+ | Guetersloh | North Rhine-Westphalia | Germany | |
| Canadian Imperial Bank of Commerce (CIBC) | 10,000+ | Toronto | Ontario | Canada | |
| Bank of America Corporation | 10,000+ | Charlotte | North Carolina | United States | |
| Diebold Nixdorf, Incorporated | 10,000+ | North Canton | Ohio | United States | |
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OTRS Customers by Products and Services
The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (71), Software Development (67), Managed Services (62).
Customers
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OTRS Customers by Employee Size
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (302 companies), 1,000 - 4,999 employees (301 companies), 20 - 49 employees (248 companies).
Employee Size
OTRS Customers by Geography
The top three geographies of OTRS for helpdesk-tools are the United States with 460(38.17%), Germany with 180(14.94%), India with 123(10.21%) customers respectively.
Customers
Employees of OTRS
Also see other Products/Services by OTRS in:
FAQ
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs Help Scout OTRS vs LiveAgent.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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