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Microsoft Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consist...Read more

Customer Support Services
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Market Share of Microsoft Dynamics 365 for Customer Service

Current Customer(s)

1849

Market Share (Est.)

1.38%

Ranking

#3

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 88.98%, Wise with 2.42%, Chaport Live Chat with 1.18% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Freshdesk11960088.98%Microsoft Dynamics 365 for Customer Service vs Freshdesk
Wise32472.42%Microsoft Dynamics 365 for Customer Service vs Wise
Chaport Live Chat15801.18%Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat
Solvvy11560.86%Microsoft Dynamics 365 for Customer Service vs Solvvy
Onestop8690.65%Microsoft Dynamics 365 for Customer Service vs Onestop
HelpSite8160.61%Microsoft Dynamics 365 for Customer Service vs HelpSite
ManageEngine ServiceDesk Plus5960.44%Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus
Salesforce Desk.com4800.36%Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
WebsiteAlive3900.29%Microsoft Dynamics 365 for Customer Service vs WebsiteAlive
Boomtown3860.29%Microsoft Dynamics 365 for Customer Service vs Boomtown
Agent.ai3760.28%Microsoft Dynamics 365 for Customer Service vs Agent.ai
Shipup2780.21%Microsoft Dynamics 365 for Customer Service vs Shipup
Live Chat Monitoring2740.20%Microsoft Dynamics 365 for Customer Service vs Live Chat Monitoring
Next IT2460.18%Microsoft Dynamics 365 for Customer Service vs Next IT
Upscope2390.18%Microsoft Dynamics 365 for Customer Service vs Upscope
Amelia2250.17%Microsoft Dynamics 365 for Customer Service vs Amelia
tuul2010.15%Microsoft Dynamics 365 for Customer Service vs tuul
Textline1920.14%Microsoft Dynamics 365 for Customer Service vs Textline
Guru1860.14%Microsoft Dynamics 365 for Customer Service vs Guru
QnA Maker by Microsoft1670.12%Microsoft Dynamics 365 for Customer Service vs QnA Maker by Microsoft
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Popular Comparisons

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 88.98%, Wise with 2.42%, Chaport Live Chat with 1.18% market share.

Microsoft Dynamics 365 for Customer Service vs Freshdesk

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Microsoft Dynamics 365 for Customer Service vs Wise

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Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat

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Microsoft Dynamics 365 for Customer Service vs Solvvy

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Microsoft Dynamics 365 for Customer Service vs Onestop

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Microsoft Dynamics 365 for Customer Service vs HelpSite

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Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus

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Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com

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Customers of Microsoft Dynamics 365 for Customer Service

Around the world in 2024, over 1849 companies have started using Microsoft Dynamics 365 for Customer Service as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Wine & Spirit Education Trust100 - 249LondonEnglandUnited Kingdom
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DIGITALL50 - 99KarlsruheBaden-WuerttembergGermany
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TC Energy Corporation5,000 - 9,999CalgaryAlbertaCanada
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FAIS OMBUD20 - 49PretoriaGautengSouth Africa
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Integra100 - 249ZaragozaAragonSpain
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ATLANT 3D Nanosystems20 - 49Kongens LyngbyCapital RegionDenmark
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ITVT GmbH100 - 249LeonbergBaden-WuerttembergGermany
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Clean Energy Fuels250 - 499Newport BeachCaliforniaUnited States
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School Health Corporation100 - 249Hanover ParkIllinoisUnited States
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Version 11,000 - 4,999DublinLeinsterIreland
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Microsoft Dynamics 365 for Customer Service Customers by Products and Services

The top three products and services offering customers that use Microsoft Dynamics 365 for Customer Service for Customer Support Services are Consulting (94), Digital Transformation (89), Cloud Services (73).

Customers

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Microsoft Dynamics 365 for Customer Service Customers by Employee Size

The majority of Microsoft Dynamics 365 for Customer Service's customers for the customer-support category fall in the company size of 1,000 - 4,999 employees (329 companies), 100 - 249 employees (328 companies), 20 - 49 employees (282 companies).

Employee Size

Microsoft Dynamics 365 for Customer Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 for Customer Service for customer-support are the United States with 787(50.94%), United Kingdom with 244(15.79%), Canada with 122(7.90%) customers respectively.

Customers

Employees of Microsoft Dynamics 365 for Customer Service

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Also see other Products/Services by Microsoft Dynamics 365 for Customer Service in:

Self Service Support
Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 for Customer Service competitors?

Microsoft Dynamics 365 for Customer Service’s Top competitors in the customer-support category are Freshdesk, Wise, Chaport Live Chat. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs Freshdesk Microsoft Dynamics 365 for Customer Service vs Wise Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat.

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What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?

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What is Microsoft Dynamics 365 for Customer Service market share in the customer-support?

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What are the top countries that use Microsoft Dynamics 365 for Customer Service?

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What are the top industries that use Microsoft Dynamics 365 for Customer Service?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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