Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Freshworks’s competitors in the Contact Center category are Wix with 73.89%, Zendesk with 13.05%, Agile CRM with 2.51% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 934397 | 73.89% | Freshworks vs Wix |
Zendesk | 165070 | 13.05% | Freshworks vs Zendesk |
Agile CRM | 31741 | 2.51% | Freshworks vs Agile CRM |
Salesforce Service Cloud | 14102 | 1.12% | Freshworks vs Salesforce Service Cloud |
Mitel | 8640 | 0.68% | Freshworks vs Mitel |
LiveAgent | 7469 | 0.59% | Freshworks vs LiveAgent |
Bitrix24 | 6953 | 0.55% | Freshworks vs Bitrix24 |
Genesys | 5639 | 0.45% | Freshworks vs Genesys |
Zoho Desk | 5271 | 0.42% | Freshworks vs Zoho Desk |
Wipro | 4401 | 0.35% | Freshworks vs Wipro |
Avaya Contact Center | 3954 | 0.31% | Freshworks vs Avaya Contact Center |
NICE inContact | 3485 | 0.28% | Freshworks vs NICE inContact |
PICS | 3207 | 0.25% | Freshworks vs PICS |
Genesys PureCloud | 3091 | 0.24% | Freshworks vs Genesys PureCloud |
Five9 | 3078 | 0.24% | Freshworks vs Five9 |
LogMeIn Rescue | 2658 | 0.21% | Freshworks vs LogMeIn Rescue |
Aircall | 2457 | 0.19% | Freshworks vs Aircall |
Comm100 Live Chat | 2249 | 0.18% | Freshworks vs Comm100 Live Chat |
Verint | 2225 | 0.18% | Freshworks vs Verint |
Genesys Contact Center | 1402 | 0.11% | Freshworks vs Genesys Contact Center |
Popular Comparisons
The top three of Freshworks’s competitors in the Contact Center category are Wix with 73.89%, Zendesk with 13.05%, Agile CRM with 2.51% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Agile CRM
Freshworks vs Salesforce Service Cloud
Freshworks vs Mitel
Freshworks vs LiveAgent
Freshworks vs Bitrix24
Freshworks vs Genesys
Around the world in 2024, over 33888 companies have started using Freshworks as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
METRO AG | 10,000+ | Duesseldorf | North Rhine-Westphalia | Germany | |
State Of Connecticut | 10,000+ | Hartford | Connecticut | United States | |
S&P Global, Inc. | 10,000+ | New York City | New York | United States | |
Mott MacDonald | 10,000+ | Croydon | England | United Kingdom | |
Senac | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
NielsenIQ | 10,000+ | Chicago | Illinois | United States | |
Bridgestone Americas | 10,000+ | Jackson | New Jersey | United States | |
Columbia University | 10,000+ | New York City | New York | United States | |
Hangzhou Hikvision Digital Technology | 10,000+ | Hangzhou | Zhejiang | People's Republic of China | |
artandsuccess.com | 10,000+ | Manhattan | Montana | United States |
The top three products and services offering customers that use Freshworks for Contact Center are Marketing (364), Software (348), Technology (332).
Customers
The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (11196 companies), 20 - 49 employees (7580 companies), 10 - 19 employees (5107 companies).
Employee Size
The top three geographies of Freshworks for contact-center are the United States with 12992(49.43%), United Kingdom with 3381(12.86%), India with 2495(9.49%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the contact-center?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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