Saleswhale parses the replies of your prospects, and interprets the intent of each email. We then reconcile this intent with the information that we know about your business. You can update your Knowledge Graph to give Saleswhale more information about your business, and teach us to reply specific questions - such as pricing, implementation details, competitive advantages of your product etc..
We only reply to emails which cross a high confidence threshold. Emails which we are not confident of replying will be escalated to your sales team for human review.